Make it personal with print and embroidery, get a quote now.



 

Are you open to the public?
Yes absolutely, individuals groups and businesses are all welcome. We have a wide range of customers and we like to make sure everyone gets the same great service. From groups of friends going on holiday together to hairdressers and plumbers; from bars and restaurants to councils and schools; large or small we welcome everyone.

What is the minimum order quantity?
We have no minimum order on our clothing ranges. You can order 1 to 1000+ garments. Promotional items such as pens and mugs are subject to minimum order quantities; however these are as low as 25 on many products.

When will my order be ready / what is your standard turnaround time?
Our standard production time is 14 working days; however we often have orders ready sooner. We will provide you with a completion date when you place an order so you know what to expect. If you need a faster turnaround, we also offer a 3 day express service.

Do you have samples for sizing?
We have our most popular items in a range of various sizes and colours in our showroom. You are welcome to visit at any time to see samples, no need to make an appointment. Our samples are also printed and embroidered so you can see the quality of our work for yourself. You can even get a sneak peek at our working factory.



If you’re not able to make it to our showroom or you looking for something a little different we’ll still be able to help, just get in touch and we’ll organise samples for your specific needs. Our showroom is open Monday to Friday, 9am – 5pm.

Can I mix and match garment types e.g. hoodies, polo shirts and fleeces in one order?
Yes, you can mix and match garments, sizes and colours within one order. An example of this would be sports clubs where the team may have blue children’s hoodies and the coaches have black adult’s hoodies. Get all of your indoor and outdoor sportswear, workwear and school wear branded to maintain a consistent look and feel to your business, brand or club. There are lots of possibilities for personalized clothing colours, sizes and styles. Get in touch to find out how we can help.

Can I see a mock-up/visual/approval before you start producing my order?
Unless you’re getting standard plain text embroidery or transfers we’ll always send out visuals before starting production on an order. After you’ve placed your order and sent in your artwork/logo we’ll email you a pdf ‘visual’ or ‘proof’. These will include colours, measurements and placement information. You will need to approve this visual before we proceed with producing your order.



Can you match print, embroidery and clothing to a colour of my choice?
We have a great selection of colours across our products. We’ll try our best to match colours as closely as possible on garments and threads. We can match our screen-printing inks to a Pantone reference if required.

Can you use my embroidery logo as artwork for screen-printing?
If you sent us a high quality jpeg or vector file, then yes we can. If we don’t have either of these on file for you then unfortunately we cannot use an embroidery file for printing as the processes are quite different. Want to know more? Watch our 1 min video to see the process behind setting up artwork for print and embroidery.

What size is left chest embroidery logo & large back logo?
We have standard sizing for left chest and large back. However you are not restricted to those. Size of print or embroidery can vary depending on the type of garment and its size. It’s worth noting that if you are mixing adults and children’s garments with the same print the smallest garment (e.g. age 3-4) will look quite different to the largest adult garment (e.g. XXL). Customers may choose to set-up two print versions if there is a very large range of sizes being printed.



Do you have any garments that don’t have the brand labels attached (tagless)?
Yes, we have a number of tagless products and some with detachable tags including t-shirts and hoodies. These are great if you would like to create your own range of self-branded products. We can print branding on the back inside neck for this.



Tagless garments are also great if labels simply drive you mad.

Can you embroider/print individual names, nicknames, initials or numbers?
Yes, we can easily add individual names, nicknames, initials or numbers to garments using embroidery or transfer print. Popular positions include right chest, upper sleeve and large back. This is popular with school trips, leaver’s hoodies, university clubs and societies, sports teams and hen or stag parties.


 

 

How will my order be packed?
We offer a poly-bagging service for any customer. If you ask for your order to be ‘bagged’ we’ll fold and bag each garment in clear bag. This helps keeps the garments clean and tidy. If you prefer not to have you order bagged then we will neatly pack the order without the extra packaging.



Do you offer a man-packing service?
Yes we can provide a man-packing service for large orders. Please talk to our sales team to find out more.

Can you deliver?
Yes, no problem. We use DPD for deliveries to your preferred address throughout UK & Ireland. You’ll receive an email notification with a tracking link when your order has been dispatched for delivery. Alternatively you can collect your completed order from our showroom in Bangor. We’ll send you a text message to let you know when your order is ready for collection.



Just let us know which you prefer, simple.

I missed the delivery of my order, what should I do now?
If DPD were unable to make a delivery for any reason they will leave a card explaining the circumstance the delivery was not made and will attempt delivery again the next working day. You can read more about DPD’s re-delivery services here

If you’re not sure that you’ve missed delivery you can check the status of your order my using the ‘track my delivery’ link in the dispatch notification email we sent. If you need further help, you can call us on 0800 234 6611 or email dispatch@thesignatureworks.co.uk.

How long will the print and embroidery last?
We use high quality, durable Plastisol inks that will ensure your prints stay vibrant and last wash after wash. We ensure that we take our time printing and curing each print for a consistent quality on every garment. We use high quality Madeira threads, manufactured in Germany, for all our embroidery. These threads are strong, durable and colourfast meaning your embroidery will stay looking good for a long time.

What’s the best way to wash my printed & embroidered clothing?
Every garment that we supply will come with its own care label from the manufacturer. We recommend washing garments at 30/40°C unless a cooler wash is stated on the garment care instructions. We would advise you to avoid dry-cleaning, tumble drying (unless on a cool setting) or ironing printed garments.

How do I know you’ll provide a good quality service?
We pride ourselves on our continual improvement ethos. If we’re not doing something right, we want to know about it so we can fix it. Every order that goes through our production facility is quality checked at 11 points and signed off by each individual involved in the process. This means we’re able to trace and rectify problems quickly.Our quality management system has been certified under ISO9001 since 2012 and is audited annually by UKAS accredited IMS International.

Read our quality policy here. View our current ISO9001 certificate.

How do you minimise your impact on the environment?
We are aware that every business has an impact on the environment; we do what we can to make ours a small one. From reusing boxes and packaging, using email instead of paper, sorting and recycling to reduce waste to landfill, filtering waste water and working to minimise our electricity consumption, we do our bit.

We are currently working towards achieving ISO14001 certification. Full details of our environmental management system are available upon request. Read our environmental policy here.

Most of the products we sell also meet the Oeko-Tex Confidence in Textiles Standard 100. This means that testing for harmful substances is carried out during manufacture of the textiles. Exceeding national legislation requirements this includes testing for:

• illegal substances
• legally regulated substances
• known harmful (but not legally regulated) chemicals
• as well as parameters for health care 



Where is the clothing you sell manufactured?
We source clothing from a wide range of suppliers and brands with manufacturing facilities all over the world. We do our best to make sure that all our suppliers are WRAP certified and follow the 12 WRAP Principles for responsible production. We carry out all our garment printing and embroidery at our factory in Bangor, Northern Ireland. View our live webcams here. 



Do you sell Fair Trade clothing?
Yes, we sell a selection of clothing manufactured using certified Fair Trade cotton. Strictly speaking only the cotton used in the manufacturing process can be certified as Fair Trade. You can find further information on how the Fair Trade organisation classifies clothing and tips on procurement here.



Do you sell organic clothing?
Yes, we sell a selection of clothing manufactured using certified organic cotton. As with fair trade it is only the cotton used in the manufacturing process that can be certified as organic. 



What eco-friendly products do you sell?
We supply a wide range of promotional products made from sustainable, organic, solar powered, recycled, recyclable and biodegradable materials including pens, bags, keyrings, rulers and notepads. We also have a range of solar powered products.

 

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